Mobiniti

Mobiniti System Status Page

Support and Success at Mobiniti

Margarite Marquez

The most frequently asked questions users have about Mobiniti

FAQs

Do you include support?

How does the 14-day risk free trial work?

Do you charge for contacts or groups?

What is a short code?

How do I use a keyword and how to find out if the keyword you want is taken, and then how to assign to your group.

What is a keyword?

New Users + Registration

What are Credits?

How to add additional funds to get you through until the new billing cycle begins.

How do I add funds / change card on file?

Auto-recharge allows a user to set an amount that once it falls below it will trigger an Add Funds to occur.

How do I turn on Auto Recharge?

When I login it says my account is past-due?

What does Insufficient Funds mean?

How do you count the messages that I send?

How many messages do I have left this month?

How to view and print off your previous invoices for your own records.

How do I view and print billing invoices?

This guide explains how to convert SMS credits to MMS credits

How to Convert SMS Credits to MMS Credits

Insufficient funds, low balance, add funds

What is a Balance

Billing + Usage

What does each contact status mean?

Why are my contacts going into a pending state?

Why are my contacts going into a pending contacts?

Contacts who have accidentally opted out, now have the ability to re-subscribe back to a user's group.

How do contacts re-join my list after accidentally opt-ing out?

How do I add & remove contacts to a group?

Contacts + Groups

If you schedule a campaign now, it will automatically include new subscribers who join up until the campaign is sent out by default.

Will my future campaigns include new subscribers who join from now until it sends out?

What is Admin Review?

What is a Bounce?

Errors in campaigns can be due to Smart Punctuation on iOS, or pasting without plain text

Why are my campaigns not sending? Smart Punctuation Errors

Message credits length of messages special characters

Message Credits and Character Limitations for SMS and MMS

Factors That May Inhibit Campaign Delivery

Resending a campaign after funds were insufficient?

Campaigns + Messages

How to update your Mobiniti account to a new email address.

How do I change my email address?

How to reset the password to your account in case you forgot it.

How do I reset my password?

How to update your Time Zone so your messages don't go out at the wrong time.

How do I change my time zone?

Account + Settings

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