FAQs

Mobiniti System Status Page

Written by Support and Success at Mobiniti
Updated this week

Do you include support?

Written by Support and Success at Mobiniti
Updated yesterday

How does the 14-day risk free trial work?

Written by Support and Success at Mobiniti
Updated yesterday

Do you charge for contacts or groups?

Written by Support and Success at Mobiniti
Updated yesterday

What is a short code?

Written by Support and Success at Mobiniti
Updated yesterday

What is a keyword?

How do I use a keyword and how to find out if the keyword you want is taken, and then how to assign to your group.

Written by Support and Success at Mobiniti
Updated this week

What is a balance?

Written by Support and Success at Mobiniti
Updated yesterday

What are Credits?

What are credits?

Written by Support and Success at Mobiniti
Updated yesterday

How do I add funds / change card on file?

How to add additional funds to get you through until the new billing cycle begins.

Written by Support and Success at Mobiniti
Updated yesterday

How do I turn on Auto Recharge?

Auto-recharge allows a user to set an amount that once it falls below it will trigger an Add Funds to occur.

Written by Support and Success at Mobiniti
Updated this week

When I login it says my account is past-due?

Written by Support and Success at Mobiniti
Updated yesterday

What does Insufficient Funds mean?

What does insufficient funds mean?

Written by Support and Success at Mobiniti
Updated yesterday

How do you count the messages that I send?

Written by Support and Success at Mobiniti
Updated yesterday

How many messages do I have left this month?

Written by Support and Success at Mobiniti
Updated yesterday

How do I view and print billing invoices?

How to view and print off your previous invoices for your own records.

Written by Support and Success at Mobiniti
Updated yesterday

What does each contact status mean?

Every Mobiniti Contact Status explained.

Written by Support and Success at Mobiniti
Updated yesterday

Why are my contacts going into a pending contacts?

Why are my contacts going into a pending state?

Written by Support and Success at Mobiniti
Updated yesterday

How do contacts re-join my list after accidentally opt-ing out?

Contacts who have accidentally opted out, now have the ability to re-subscribe back to a user's group.

Written by Support and Success at Mobiniti
Updated this week

Will my future campaigns include new subscribers who join from now until it sends out?

If you schedule a campaign now, it will automatically include new subscribers who join up until the campaign is sent out by default.

Written by Support and Success at Mobiniti
Updated this week

I'm having difficulty getting my file size under 2MB, any easy work arounds?

Written by Support and Success at Mobiniti
Updated this week

What is Admin Review?

What is admin review?

Written by Support and Success at Mobiniti
Updated yesterday

What is a Bounce?

What is a bounce?

Written by Support and Success at Mobiniti
Updated yesterday

Why are my campaigns not sending? Smart Punctuation Errors

Errors in campaigns can be due to Smart Punctuation on iOS, or pasting without plain text

Written by Support and Success at Mobiniti
Updated this week

How do I change my email address?

How to update your Mobiniti account to a new email address.

Written by Support and Success at Mobiniti
Updated yesterday

How do I reset my password?

How to reset the password to your account in case you forgot it.

Written by Support and Success at Mobiniti
Updated yesterday

How do I change my time zone?

How to update your Time Zone so your messages don't go out at the wrong time.

Written by Support and Success at Mobiniti
Updated yesterday