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FAQs
FAQs
The most frequently asked questions users have about Mobiniti
Support and Success at Mobiniti avatar
By Support1 author26 articles
Mobiniti System Status Page

New Users + Registration


Do you include support?
How does the 14-day risk free trial work?
Do you charge for contacts or groups?
What is a short code?
What is a keyword?

Billing + Usage


What is a balance?
What are Credits?
How do I add funds / change card on file?
How do I turn on Auto Recharge?
When I login it says my account is past-due?
What does Insufficient Funds mean?
How do you count the messages that I send?
How many messages do I have left this month?
How do I view and print billing invoices?

Contacts + Groups


What does each contact status mean?
Why are my contacts going into a pending contacts?
How do contacts re-join my list after accidentally opt-ing out?

Campaigns + Messages


Will my future campaigns include new subscribers who join from now until it sends out?
I'm having difficulty getting my file size under 2MB, any easy work arounds?
What is Admin Review?
What is a Bounce?
Why are my campaigns not sending? Smart Punctuation Errors

Account + Settings


How do I change my email address?
How do I reset my password?
How do I change my time zone?
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