Mobiniti

Mobiniti System Status Page

Support and Success at Mobiniti

Margarite Marquez

The most frequently asked questions users have about Mobiniti

FAQs

Do you include support?

How does the 14-day risk free trial work?

Do you charge for contacts or groups?

What is a short code?

How do I use a keyword and how to find out if the keyword you want is taken, and then how to assign to your group.

What is a keyword?

New Users + Registration

What are Credits?

How to add additional funds to get you through until the new billing cycle begins.

How do I add funds / change card on file?

Auto-recharge allows a user to set an amount that once it falls below it will trigger an Add Funds to occur.

How do I turn on Auto Recharge?

When I login it says my account is past-due?

What does Insufficient Funds mean?

How do you count the messages that I send?

How many messages do I have left this month?

How to view and print off your previous invoices for your own records.

How do I view and print billing invoices?

This guide explains how to convert SMS credits to MMS credits

How to Convert SMS Credits to MMS Credits

Insufficient funds, low balance, add funds

What is a Balance

Billing + Usage

What does each contact status mean?

Why are my contacts going into a pending state?

Why are my contacts going into a pending contacts?

Contacts who have accidentally opted out, now have the ability to re-subscribe back to a user's group.

How do contacts re-join my list after accidentally opting out?

How do I add & remove contacts to a group?

What is a Keyword

Contacts Group List Segmentation: Remove contacts

Contacts + Groups

If you schedule a campaign now, it will automatically include new subscribers who join up until the campaign is sent out by default.

Will my future campaigns include new subscribers who join from now until it sends out?

What is Admin Review?

What is a Bounce?

Errors in campaigns can be due to Smart Punctuation on iOS, or pasting without plain text

Why are my campaigns not sending? Smart Punctuation Errors

Message credits length of messages special characters

Message Credits and Character Limitations for SMS and MMS

Resending a campaign after funds were insufficient?

Campaign creation, sending out SMS/MMS messages

How to Create a Campaign

Learn how to send SMS messages and view replies in your inbox

How to Send a Direct Message and View Inbox Messages

Confirmed contact not  receiving your messages

Confirmed Contact Not Receiving SMS Campaign in Mobiniti

How to Use Campaign Filters in Mobiniti

hide images, remove images from campaigns

How to Hide or Unhide Media Images in Your Account

Mobiniti reporting, history, messages sent and received.

Understanding Message History in Contacts

Creating custom fields, additional information

How to Create Custom Fields

Campaigns + Messages

How to update your Mobiniti account to a new email address.

How do I change my email address?

How to reset the password to your account in case you forgot it.

How do I reset my password?

How to update your Time Zone so your messages don't go out at the wrong time.

How do I change my time zone?

You can manage the visibility of your media images directly from your account settings.

This method provides a quick way to manage your media library without navigating through the campaign…

How to Hide or Unhide Media Images from Settings

Account + Settings

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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