When you go to your contacts and see their status, this guide will help explain what they represent.

The contact is confirmed and able to receive messages.

A contact that has transferred numbers within the carrier​​. Our system receives the info that the contact has a new number, duplicates the contact with the new number, then unsubscribes and sets to TRANSFERRED to the contact with the old number.

Either A or B scenario

A. This can occur if you try to manually add a contact from the contact feature tab on Mobiniti. You may need to wait for them to reply Y to opt-in based on what your opt-in compliance settings are set to on your account. By default, it is set to require Reply Y to confirm with all new users.

B. You have a double opt-in set on your group/keyword(s) and the contact has not replied to your double opt-in confirmation.  When a double opt-in is enabled, it requires subscribers to reply with additional information after texting in a keyword. In the example below, an email is the additional information being asked for. If the subscriber doesn't reply with it, they end up in the Pending Status instead of Confirmed Status.

You can still send them messages since they have already opted in using the keyword. To do this, check "pending keyword contacts" when creating a campaign. 

The contact cannot receive messages. Reasons include landlines, issues with the carrier delivering the message, or the number is no longer active.

Mobiniti sets the default message failure to 3 tries. This means if a contact bounces 3 times, it will stay marked as bounced and the platform will no longer send to those contacts anymore. You can change this number by going to settings > message settings.

The contact cannot receive messages. The contact has been marked deactivated by the carrier.
​The contact cannot receive messages. The contact has been marked suspended by the carrier.

​The contact cannot receive messages. The contact has been marked suspended by the carrier.

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The contact cannot receive messages. The contact has been marked blacklisted by the related account, or is blacklisted from being reached platform-wide from any account.