FAQs

Do I need to sign a contract?

Written by Bryan Hunsinger
Updated over a week ago

Do you include support?

Written by Bryan Hunsinger
Updated over a week ago

How does the 14-day risk free trial work?

Written by Bryan Hunsinger
Updated over a week ago

Do you charge for contacts or groups?

Written by Bryan Hunsinger
Updated over a week ago

What is a short code?

Written by Bryan Hunsinger
Updated over a week ago

What is a keyword?

Written by Bryan Hunsinger
Updated over a week ago

What is a balance?

Written by Maria Zarola
Updated over a week ago

What are Credits?

What are credits?

Written by Maria Zarola
Updated over a week ago

How do I add funds / change card on file?

How to add additional funds to get you through until the new billing cycle begins.

Written by Tanner Coleman
Updated over a week ago

How do I turn on Auto Recharge?

Auto-recharge allows a user to set an amount that once it falls below it will trigger an Add Funds to occur.

Written by Christopher Knighton
Updated over a week ago

When I login it says my account is past-due?

Written by Maria Zarola
Updated over a week ago

What does Insufficient Funds mean?

What does insufficient funds mean?

Written by Maria Zarola
Updated over a week ago

How do you count the messages that I send?

Written by Bryan Hunsinger
Updated over a week ago

How many messages do I have left this month?

Written by Maria Zarola
Updated over a week ago

How do I view and print billing invoices?

How to view and print off your previous invoices for your own records.

Written by Maria Zarola
Updated over a week ago

What does each contact status mean?

Every Mobiniti Contact Status explained.

Written by Tanner Coleman
Updated over a week ago

Why are my contacts going into a pending contacts?

Why are my contacts going into a pending state?

Written by Maria Zarola
Updated over a week ago

How do contacts re-join my list after accidentally opt-ing out?

Contacts who have accidentally opted out, now have the ability to re-subscribe back to a user's group.

Written by Christopher Knighton
Updated over a week ago

Will my future campaigns include new subscribers who join from now until it sends out?

If you schedule a campaign now, it will automatically include new subscribers who join up until the campaign is sent out by default.

Written by Tanner Coleman
Updated over a week ago

I'm having difficulty getting my file size under 2MB, any easy work arounds?

Written by Maria Zarola
Updated over a week ago

What is Admin Review?

What is admin review?

Written by Tanner Coleman
Updated over a week ago

What is a Bounce?

What is a bounce?

Written by Maria Zarola
Updated over a week ago

Why are Emojis in my text messages displaying differently for my subscribers?

Emojis are not standardized across mobile phones, wireless carriers, and messaging apps.

Written by Tanner Coleman
Updated over a week ago

Why are my campaigns not sending? Smart Punctuation Errors

Errors in campaigns can be due to Smart Punctuation on iOS, or pasting without plain text

Written by Maria Zarola
Updated over a week ago

How do I change my email address?

How to update your Mobiniti account to a new email address.

Written by Maria Zarola
Updated over a week ago

How do I reset my password?

How to reset the password to your account in case you forgot it.

Written by Maria Zarola
Updated over a week ago

How do I change my time zone?

How to update your Time Zone so your messages don't go out at the wrong time.

Written by Maria Zarola
Updated over a week ago