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FAQs
FAQs
The most frequently asked questions users have about Mobiniti
+1
26 articles in this collection
Written by
Bryan Hunsinger,
Tanner Coleman,
Christopher Knighton
and 1 other
New Users + Registration
Do I need to sign a contract?
Written by
Bryan Hunsinger
Updated over a week ago
Do you include support?
Written by
Bryan Hunsinger
Updated over a week ago
How does the 14-day risk free trial work?
Written by
Bryan Hunsinger
Updated over a week ago
Do you charge for contacts or groups?
Written by
Bryan Hunsinger
Updated over a week ago
What is a short code?
Written by
Bryan Hunsinger
Updated over a week ago
What is a keyword?
Written by
Bryan Hunsinger
Updated over a week ago
Billing + Usage
What is a balance?
Written by
Maria Zarola
Updated over a week ago
What are Credits?
What are credits?
Written by
Maria Zarola
Updated over a week ago
How do I add funds / change card on file?
How to add additional funds to get you through until the new billing cycle begins.
Written by
Tanner Coleman
Updated this week
How do I turn on Auto Recharge?
Auto-recharge allows a user to set an amount that once it falls below it will trigger an Add Funds to occur.
Written by
Christopher Knighton
Updated over a week ago
When I login it says my account is past-due?
Written by
Maria Zarola
Updated over a week ago
What does Insufficient Funds mean?
What does insufficient funds mean?
Written by
Maria Zarola
Updated over a week ago
How do you count the messages that I send?
Written by
Bryan Hunsinger
Updated over a week ago
How many messages do I have left this month?
Written by
Maria Zarola
Updated over a week ago
How do I view and print billing invoices?
How to view and print off your previous invoices for your own records.
Written by
Maria Zarola
Updated over a week ago
Contacts + Groups
What does each contact status mean?
Every Mobiniti Contact Status explained.
Written by
Tanner Coleman
Updated over a week ago
Why are my contacts going into a pending contacts?
Why are my contacts going into a pending state?
Written by
Maria Zarola
Updated over a week ago
How do contacts re-join my list after accidentally opt-ing out?
Contacts who have accidentally opted out, now have the ability to re-subscribe back to a user's group.
Written by
Christopher Knighton
Updated over a week ago
Campaigns + Messages
I'm having difficulty getting my file size under 2MB, any easy work arounds?
Written by
Maria Zarola
Updated over a week ago
What is Admin Review?
What is admin review?
Written by
Tanner Coleman
Updated over a week ago
What is a Bounce?
What is a bounce?
Written by
Maria Zarola
Updated over a week ago
Why are Emojis in my text messages displaying differently for my subscribers?
Emojis are not standardized across mobile phones, wireless carriers, and messaging apps.
Written by
Tanner Coleman
Updated over a week ago
Why are my campaigns not sending? Smart Punctuation Errors
Errors in campaigns can be due to Smart Punctuation on iOS, or pasting without plain text
Written by
Maria Zarola
Updated over a week ago
Account + Settings
How do I change my email address?
How to update your Mobiniti account to a new email address.
Written by
Maria Zarola
Updated over a week ago
How do I reset my password?
How to reset the password to your account in case you forgot it.
Written by
Maria Zarola
Updated over a week ago
How do I change my time zone?
How to update your Time Zone so your messages don't go out at the wrong time.
Written by
Maria Zarola
Updated over a week ago