If a contact is marked as Confirmed ✅ but does not receive your campaign, the most common reason is that they are not assigned to the group you are sending to.
👥 How Group Messaging Works in Mobiniti
For a contact to receive a campaign, they must be:
✅ Confirmed (opted in)
📂 Assigned to the selected group
Both conditions must be met.
🚫 What Happens If a Contact Is Removed from a Group?
If a confirmed contact is removed from a group:
They remain confirmed in your account
They are still eligible to receive messages
❗ They will not receive campaigns sent to that specific group
Group membership determines delivery, not confirmation status alone.
🔎 How to Fix It
Go to Contacts
Search for the contact
Review their Group Assignments
Reassign them to the correct group
Resend the campaign if needed
💡 Best Practice
Before sending a campaign:
Review your group contact count
Confirm key contacts are assigned correctly
Avoid removing contacts unless intentional
Keeping your groups organized ensures your messages reach the right audience.