Why Didn’t My Text Messaging Campaign Send?
If your SMS or MMS campaign did not send on the Mobiniti platform, there may be several possible reasons. Review the common issues below to identify and resolve the problem quickly.
💳 Low Credit or Insufficient Funds
If your account balance or message credits are insufficient, you will not be able to send campaigns.
What to do:
Confirm you have enough credits to cover the campaign cost
Add funds to your account
Once funds are added, resend the campaign by selecting Actions > Retry within the campaign
📝 Message Content Compliance Issues
All messages must comply with applicable regulations, including the TCPA (Telephone Consumer Protection Act).
Messages may be blocked if they contain:
Spam-like or misleading content
Prohibited material (illegal, explicit, or restricted content)
Required message elements:
Your Brand or Company Name at the beginning of the message
Clear opt-out language at the end (e.g., Reply STOP to opt out)
👉 Learn more: TCPA – What You Need to Know
⏰ Scheduling or Timing Issues
If your campaign is scheduled for a future date or time, verify that:
The date and time are correct
The time zone is properly set
Per TCPA guidelines, text messages should be sent between 9:00 AM and 9:00 PM. Messages scheduled outside of these hours may not send and typically see lower engagement.
👥 Too Many Recipients
If you are sending to a large audience, you may have reached your daily or monthly sending limit.
What to do:
Review your expected monthly volume in your Compliance Form
Adjust your send volume or schedule accordingly
🔌 API Integration Issues
If your messages are being sent via an API integration, delivery issues may occur if:
API credentials are incorrect
Authentication tokens are invalid
Endpoints are misconfigured
Verify your API settings and ensure your integration is properly configured.
If you continue to experience issues after reviewing these items, please contact Mobiniti Support for additional assistance.