Why would I need to Reset a Bounced Contact?

Resetting bounced contacts in the Mobiniti platform can be necessary for several reasons:

Improving Deliverability: Resetting bounced contacts can help improve the deliverability of your messages. If contacts have bounced due to temporary issues (e.g., network problems, full inboxes), resetting them allows you to attempt sending messages again.
Maintaining Accurate Lists: Keeping your contact lists accurate and up-to-date is crucial for effective communication. Resetting bounced contacts ensures that you are not excluding potentially valid contacts from your campaigns.
Compliance and Reporting: Some clients may need to reset bounced contacts to comply with specific reporting or regulatory requirements. Accurate records of contact statuses can be important for audits and compliance checks.
Technical Issues: Occasionally, technical issues or bugs may cause contacts to be incorrectly marked as bounced. Resetting these contacts can help rectify such errors and ensure your messaging campaigns reach the intended audience.

Overall, resetting bounced contacts helps maintain the integrity and effectiveness of your messaging campaigns on the Mobiniti platform.

Please note: it's possible for a contact to be unsubscribed from one list, and subscribed to another. If this is the case, the contact will still be considered "Active" in your account

How to Reset a Bounced Contact

Step 1:

From the Dashboard navigate to Settings (right-click to open the images in a new tab)

Step 2:

Select Message Settings to locate the option to Reset Bounced Contacts

How do I send a Long SMS/Message Segmentation?

Send longer than 160-character SMS messages.

Mobiniti now supports Long SMS, allowing you to send up to 8 SMS Segments (1,280 characters maximum). Every SMS segment or "message" (as referred to underneath the message character counter) will count as either an SMS credit or rate per SMS message depending on your plan type.

If you are on a monthly SMS credit plan, it will take from your credits first before your balance. If you work off a monetary balance it will be deducted from your financial balance by your rate per SMS.

When creating your campaign 'x messages used' beneath the character counter highlights this. In the image below 4 SMS messages have been used.

Example Long SMS Billing Calculation

If your SMS rate is $0.05 per SMS message and you send a 161-character long SMS message (2 SMS segments used) to 1,000 contacts, it will cost approximately USD 100.00. 1,000 contacts x ($0.05 x 2 SMS).

Long SMS Messages Used Counts

Once you go over 160 characters and Long SMS starts to be used, the increments of message lengths per segment slightly change. See below:

Total SMS Messages	Starting characters count	Ending characters count
1 SMS message	0	160
2 SMS message	161	306
3 SMS message	307	459
4 SMS message	460	612
5 SMS message	613	765
6 SMS message	766	918
7 SMS message	919	1071
8 SMS message	1072	1224

When using Emojis or special characters, it further adjusts the length. See below:

Total SMS Messages	Starting characters count	Ending characters count
1 SMS message	0	70
2 SMS message	71	134
3 SMS message	135	201
4 SMS message	202	268
5 SMS message	269	335
6 SMS message	336	402
7 SMS message	403	469
8 SMS message	470	536

Where do I see inbox messages from my contacts?

You can view a contact's inbox in-app to see all outgoing and incoming messages.

Why would I need to Reset a Bounced Contact?

How to Reset a Bounced Contact

Step 1:

From the Dashboard navigate to Settings (right-click to open the images in a new tab)

Step 2:

Select Message Settings to locate the option to Reset Bounced Contacts

How do I send a Long SMS/Message Segmentation?

Example Long SMS Billing Calculation

Long SMS Messages Used Counts

Where do I see inbox messages from my contacts?

Step 1:

Navigate to Contacts

Step 2:

Select the Contact you want to view messages from and click Edit Contacts.

Step 3:

Select View Inbox (top right corner) to populate those inbox messages.

Step 4:

Here's where you can view and reply with a message to that specific Contact.

Where would I view all of the Inbox Messages from a Campaign?

Step 1:

Select Campaigns

Step 2:

Click on the campaign you would like to view messages from.

Step 3:

Select Statistics

Step 4:

Select View Messages

Step 5:

Here's where you can view all of the Messages from that campaign

Why would I need to Reset a Bounced Contact?

How to Reset a Bounced Contact

Step 1:

From the Dashboard navigate to Settings (right-click to open the images in a new tab)

Step 2:

Select Message Settings to locate the option to Reset Bounced Contacts

How do I send a Long SMS/Message Segmentation?

Example Long SMS Billing Calculation

Long SMS Messages Used Counts

Where do I see inbox messages from my contacts?

Step 1:

Navigate to Contacts

Step 2:Select the Contact you want to view messages from and click Edit Contacts.

Step 3:

Select View Inbox (top right corner) to populate those inbox messages.

Step 4:

Here's where you can view and reply with a message to that specific Contact.

Where would I view all of the Inbox Messages from a Campaign?

Step 1:

Select Campaigns

Step 2:

Click on the campaign you would like to view messages from.

Step 3:

Select Statistics

Step 4:

Select View Messages

Step 5:

Here's where you can view all of the Messages from that campaign

Step 2:

Select the Contact you want to view messages from and click Edit Contacts.