# Mobiniti Help Center

> Help center for Mobiniti

## New Users

- [Compliant Opt-in Processes](https://help.mobiniti.com/en/articles/6866334-compliant-opt-in-processes.md): Examples of opt-in processes that comply with CTIA guidelines.
- [How New Contacts Opt Into My Marketing Group with Mobiniti](https://help.mobiniti.com/en/articles/9921971-how-new-contacts-opt-into-my-marketing-group-with-mobiniti.md): Grow your list with targeted ads using Groups, Keywords, Dedicated Numbers, and QR Codes for better engagement
- [How do I sign up?](https://help.mobiniti.com/en/articles/1978557-how-do-i-sign-up.md)
- [How do I activate my account?](https://help.mobiniti.com/en/articles/1978582-how-do-i-activate-my-account.md): When I try to login it says my account has to be activated
- [Payment Options](https://help.mobiniti.com/en/articles/1698391-payment-options.md): What are my payment options?
- [How do I advertise to my group?](https://help.mobiniti.com/en/articles/4758258-how-do-i-advertise-to-my-group.md): These are the elements to gaining subscribers for you SMS marketing. advertise your group and how to get people join them.
- [How do I duplicate a campaign?](https://help.mobiniti.com/en/articles/9086123-how-do-i-duplicate-a-campaign.md): How to save time on repeated use of campaigns
- [How to Create a Group and Link to a Keyword](https://help.mobiniti.com/en/articles/12996129-how-to-create-a-group-and-link-to-a-keyword.md): Learn how to create a Group and Keyword in Mobiniti for organizing contacts and managing text sign-ups.
- [Report a Bug Feature](https://help.mobiniti.com/en/articles/15704686-report-a-bug-feature.md): Bug report, technical issue, error
- [Resize an Image for an MMS Campaign Using ImageResizer.com](https://help.mobiniti.com/en/articles/15862081-resize-an-image-for-an-mms-campaign-using-imageresizer-com.md): resizing image for MMS campaigns
- [United States Number Types: Short Code, Long Codes, & Toll-free Numbers](https://help.mobiniti.com/en/articles/1698838-united-states-number-types-short-code-long-codes-toll-free-numbers.md): What are the differences between each number type?
- [How do I set up a Branded Short Domain?](https://help.mobiniti.com/en/articles/3175679-how-do-i-set-up-a-branded-short-domain.md): short domain, short links domain
- [TCPA: What you need to know](https://help.mobiniti.com/en/articles/3609063-tcpa-what-you-need-to-know.md): What is TCPA and why is it important.
- [S.H.A.F.T. Guidelines](https://help.mobiniti.com/en/articles/3672722-s-h-a-f-t-guidelines.md): Know what you can't do under the rules and regulations of the CTIA.
- [CTIA: Examples of Compliant SMS Advertising](https://help.mobiniti.com/en/articles/6076046-ctia-examples-of-compliant-sms-advertising.md): Examples of Single-Message and Recurring-Message advertising for SMS marketing that comply with CTIA Short Code Monitoring Handbook.
- [Industry Standards for Short Code Campaigns](https://help.mobiniti.com/en/articles/3582353-industry-standards-for-short-code-campaigns.md)
- [Call To Action / Message Flow](https://help.mobiniti.com/en/articles/7943164-call-to-action-message-flow.md)
- [SMS Terms & Conditions / Privacy Policy](https://help.mobiniti.com/en/articles/7943357-sms-terms-conditions-privacy-policy.md)
- [Use Cases](https://help.mobiniti.com/en/articles/7943568-use-cases.md)
- [3rd Party Forms Compliant Verbiage](https://help.mobiniti.com/en/articles/2480220-3rd-party-forms-compliant-verbiage.md): Required Terms & Conditions

## FAQs

- [Mobiniti System Status Page](https://help.mobiniti.com/en/articles/5808233-mobiniti-system-status-page.md)
- [Do you include support?](https://help.mobiniti.com/en/articles/1573736-do-you-include-support.md): customer support, live chat
- [How does the 14-day risk free trial work?](https://help.mobiniti.com/en/articles/1573735-how-does-the-14-day-risk-free-trial-work.md)
- [Do you charge for contacts or groups?](https://help.mobiniti.com/en/articles/1573733-do-you-charge-for-contacts-or-groups.md)
- [What is a short code?](https://help.mobiniti.com/en/articles/1573731-what-is-a-short-code.md)
- [What is a keyword?](https://help.mobiniti.com/en/articles/1573732-what-is-a-keyword.md): How do I use a keyword and how to find out if the keyword you want is taken, and then how to assign to your group.
- [What are Credits?](https://help.mobiniti.com/en/articles/1978661-what-are-credits.md): What are credits?
- [How do I add funds / change card on file?](https://help.mobiniti.com/en/articles/1698230-how-do-i-add-funds-change-card-on-file.md): How to add additional funds to get you through until the new billing cycle begins.
- [How do I turn on Auto Recharge?](https://help.mobiniti.com/en/articles/4709108-how-do-i-turn-on-auto-recharge.md): Auto-recharge allows a user to set an amount that once it falls below it will trigger an Add Funds to occur.
- [When I login it says my account is past-due?](https://help.mobiniti.com/en/articles/1978589-when-i-login-it-says-my-account-is-past-due.md)
- [What does Insufficient Funds mean?](https://help.mobiniti.com/en/articles/1978804-what-does-insufficient-funds-mean.md): What does insufficient funds mean?
- [How do you count the messages that I send?](https://help.mobiniti.com/en/articles/1573734-how-do-you-count-the-messages-that-i-send.md)
- [How many messages do I have left this month?](https://help.mobiniti.com/en/articles/1978681-how-many-messages-do-i-have-left-this-month.md)
- [How do I view and print billing invoices?](https://help.mobiniti.com/en/articles/1881663-how-do-i-view-and-print-billing-invoices.md): How to view and print off your previous invoices for your own records.
- [How to Convert SMS Credits to MMS Credits](https://help.mobiniti.com/en/articles/10581122-how-to-convert-sms-credits-to-mms-credits.md): This guide explains how to convert SMS credits to MMS credits
- [What is a Balance](https://help.mobiniti.com/en/articles/10309722-what-is-a-balance.md): Insufficient funds, low balance, add funds
- [What does each contact status mean?](https://help.mobiniti.com/en/articles/3872595-what-does-each-contact-status-mean.md): Every Mobiniti Contact Status explained.
- [Why are my contacts going into a pending contacts?](https://help.mobiniti.com/en/articles/1698412-why-are-my-contacts-going-into-a-pending-contacts.md): Why are my contacts going into a pending state?
- [How do contacts re-join my list after accidentally opting out?](https://help.mobiniti.com/en/articles/4708478-how-do-contacts-re-join-my-list-after-accidentally-opting-out.md): Contacts who have accidentally opted out, now have the ability to re-subscribe back to a user's group.
- [How do I add & remove contacts to a group?](https://help.mobiniti.com/en/articles/10362065-how-do-i-add-remove-contacts-to-a-group.md): Contacts Group List Segmentation
- [What is a Keyword](https://help.mobiniti.com/en/articles/13179319-what-is-a-keyword.md): Keyword meaning, groups
- [How do I add & remove contacts to a group?](https://help.mobiniti.com/en/articles/13172761-how-do-i-add-remove-contacts-to-a-group.md): Contacts Group List Segmentation: Remove contacts
- [Will my future campaigns include new subscribers who join from now until it sends out?](https://help.mobiniti.com/en/articles/4895921-will-my-future-campaigns-include-new-subscribers-who-join-from-now-until-it-sends-out.md): If you schedule a campaign now, it will automatically include new subscribers who join up until the campaign is sent out by default.
- [What is Admin Review?](https://help.mobiniti.com/en/articles/1978786-what-is-admin-review.md): What is admin review?
- [What is a Bounce?](https://help.mobiniti.com/en/articles/1978707-what-is-a-bounce.md): What is a bounce?
- [Why are my campaigns not sending? Smart Punctuation Errors](https://help.mobiniti.com/en/articles/4113022-why-are-my-campaigns-not-sending-smart-punctuation-errors.md): Errors in campaigns can be due to Smart Punctuation on iOS, or pasting without plain text
- [Message Credits and Character Limitations for SMS and MMS](https://help.mobiniti.com/en/articles/10296255-message-credits-and-character-limitations-for-sms-and-mms.md): Message credits length of messages special characters
- [Resending a campaign after funds were insufficient?](https://help.mobiniti.com/en/articles/10227516-resending-a-campaign-after-funds-were-insufficient.md): insufficient funds, low balance, credits
- [How to Create a Campaign](https://help.mobiniti.com/en/articles/11201461-how-to-create-a-campaign.md): Campaign creation, sending out SMS/MMS messages
- [How to Send a Direct Message and View Inbox Messages](https://help.mobiniti.com/en/articles/13611541-how-to-send-a-direct-message-and-view-inbox-messages.md): Learn how to send SMS messages and view replies in your inbox
- [Confirmed Contact Not Receiving SMS Campaign in Mobiniti](https://help.mobiniti.com/en/articles/13706750-confirmed-contact-not-receiving-sms-campaign-in-mobiniti.md): Confirmed contact not receiving your messages
- [How to Use Campaign Filters in Mobiniti](https://help.mobiniti.com/en/articles/13047399-how-to-use-campaign-filters-in-mobiniti.md): Campaign filters, locating campaigns
- [How to Create a Campaign](https://help.mobiniti.com/en/articles/13146152-how-to-create-a-campaign.md): Campaign creation, sending out SMS/MMS messages
- [How to Hide or Unhide Media Images in Your Account](https://help.mobiniti.com/en/articles/15306815-how-to-hide-or-unhide-media-images-in-your-account.md): hide images, remove images from campaigns
- [Understanding Message History in Contacts](https://help.mobiniti.com/en/articles/15590414-understanding-message-history-in-contacts.md): Mobiniti reporting, history, messages sent and received.
- [How to Create Custom Fields](https://help.mobiniti.com/en/articles/15695537-how-to-create-custom-fields.md): Creating custom fields, additional information
- [How do I change my email address?](https://help.mobiniti.com/en/articles/1889585-how-do-i-change-my-email-address.md): How to update your Mobiniti account to a new email address.
- [How do I reset my password?](https://help.mobiniti.com/en/articles/1978567-how-do-i-reset-my-password.md): How to reset the password to your account in case you forgot it.
- [How do I change my time zone?](https://help.mobiniti.com/en/articles/1889559-how-do-i-change-my-time-zone.md): How to update your Time Zone so your messages don't go out at the wrong time.
- [How to Hide or Unhide Media Images from Settings](https://help.mobiniti.com/en/articles/15351474-how-to-hide-or-unhide-media-images-from-settings.md): You can manage the visibility of your media images directly from your account settings. This method provides a quick way to manage your media library without navigating through the campaign creati...

## Best Practices

- [👥💬Optimizing Contact Management and Messaging Strategies](https://help.mobiniti.com/en/articles/9500251-optimizing-contact-management-and-messaging-strategies.md): Resetting contacts and message segmentation
- [📋Campaign Best Practices](https://help.mobiniti.com/en/articles/9358341-campaign-best-practices.md): New Users campaign filtering, spam
- [💳 Where Can I Find Billing, Credit, and Usage Information?](https://help.mobiniti.com/en/articles/9455243-where-can-i-find-billing-credit-and-usage-information.md): Billing Payment Usage Credits
- [📄📄What are the benefits of duplicating a campaign?](https://help.mobiniti.com/en/articles/11534687-what-are-the-benefits-of-duplicating-a-campaign.md): campaign duplicates, reuse content, recurring campaigns
- [⚠️Factors That May Inhibit Campaign Delivery](https://help.mobiniti.com/en/articles/10193214-factors-that-may-inhibit-campaign-delivery.md): Campaign management solutions
- [💧 Key Benefits of Using Drip Campaigns](https://help.mobiniti.com/en/articles/11571714-key-benefits-of-using-drip-campaigns.md): Drip Campaigns, automated messaging, increase engagement
- [🎯Best Practices When Sending SMS Blast](https://help.mobiniti.com/en/articles/11611275-best-practices-when-sending-sms-blast.md): Text message blast,
- [💬Benefits of SMS Marketing with Mobiniti](https://help.mobiniti.com/en/articles/11647178-benefits-of-sms-marketing-with-mobiniti.md): SMS Marketing, build subscribers list, easy to use tools
- [📇 Best Practices: Using a vCard in the Mobiniti Platform](https://help.mobiniti.com/en/articles/13566205-best-practices-using-a-vcard-in-the-mobiniti-platform.md): Learn best practices for sending a vCard in Mobiniti to help subscribers save your number, improve deliverability, and ensure messages are recognized before your first campaign.
- [🌐Web Opt-In Pages to Promote Your SMS Marketing Groups](https://help.mobiniti.com/en/articles/9931233-web-opt-in-pages-to-promote-your-sms-marketing-groups.md): To effectively promote your text message marketing group using Mobiniti's List Growth Tools, consider implementing the following strategies.
- [📩 Why Confirmed Contacts May Not Receive Your Campaign](https://help.mobiniti.com/en/articles/13706275-why-confirmed-contacts-may-not-receive-your-campaign.md): Confirmed contacts not receiving messages
- [💡 Inbox Helpful Tips](https://help.mobiniti.com/en/articles/11557019-inbox-helpful-tips.md): Messaging Inbox, Incoming Messages and 1-1 messaging.

## List Growth Tools & Data Capture

- [How do I advertise to my group?](https://help.mobiniti.com/en/articles/1978599-how-do-i-advertise-to-my-group.md): How to advertise your group and tell them how to opt-in.
- [How do I setup a opt-in page Kiosk for my store?](https://help.mobiniti.com/en/articles/4758018-how-do-i-setup-a-opt-in-page-kiosk-for-my-store.md): Having a kiosk for people to input their information in your store can collect a lot of subscribers for your marketing.
- [How Do I Set Up a QR Code for Opt-Ins?](https://help.mobiniti.com/en/articles/3779586-how-do-i-set-up-a-qr-code-for-opt-ins.md): You can generate a QR code that can be scanned to bring up your end users' default messaging app.
- [How do I embed a web form?](https://help.mobiniti.com/en/articles/1871206-how-do-i-embed-a-web-form.md): How to create an embedded form or widget to host on your website
- [How do I make a contest?](https://help.mobiniti.com/en/articles/2055489-how-do-i-make-a-contest.md): How to implement a text-to-win contest.
- [How do I use social profiling to filter my campaigns?](https://help.mobiniti.com/en/articles/1573749-how-do-i-use-social-profiling-to-filter-my-campaigns.md): Capture advanced demographic and social data on your contacts with only their phone number.
- [How do I convert my Instagram followers to subscribers with a simple swipe?](https://help.mobiniti.com/en/articles/4180289-how-do-i-convert-my-instagram-followers-to-subscribers-with-a-simple-swipe.md): If you have 10,000 Instagram followers and you're actively posting stories, you can convert those followers into SMS subscribers.
- [How to Create a Web-Opt in Page?](https://help.mobiniti.com/en/articles/10492375-how-to-create-a-web-opt-in-page.md): Having a kiosk for people to input their information in your store can collect a lot of subscribers for your marketing.
- [Generate a Flyer From Your Newly Created Group and Keyword](https://help.mobiniti.com/en/articles/9456638-generate-a-flyer-from-your-newly-created-group-and-keyword.md): Generate flyer with QR code for Opt-in's

## Contacts, Groups, and List Segmentation

- [How do I create a group?](https://help.mobiniti.com/en/articles/1573738-how-do-i-create-a-group.md): How to create a group and link it to a keyword.
- [How do I age-gate my group\(s\)?](https://help.mobiniti.com/en/articles/3832767-how-do-i-age-gate-my-group-s.md): How to age-gate your group\(s\) to meet S.H.A.F.T compliance for Tobacco or Alcohol promotions.
- [How do I enable a Double Opt-In?](https://help.mobiniti.com/en/articles/1573742-how-do-i-enable-a-double-opt-in.md): How to automatically ask all subscribers for a Double Opt-In.
- [How do I assign Subgroups?](https://help.mobiniti.com/en/articles/1573741-how-do-i-assign-subgroups.md): How to create Subgroups to better categorize your groups.
- [How do I import contacts?](https://help.mobiniti.com/en/articles/1698227-how-do-i-import-contacts.md): How to format and import contacts from a CSV file.
- [How do I export contacts?](https://help.mobiniti.com/en/articles/1698341-how-do-i-export-contacts.md): How to export contacts from Mobiniti.
- [How do I enable the "Already Subscribed" automated message?](https://help.mobiniti.com/en/articles/1573758-how-do-i-enable-the-already-subscribed-automated-message.md): How to send the join message each time a user attempts to join.
- [Exporting Groups for Contact Status](https://help.mobiniti.com/en/articles/9426088-exporting-groups-for-contact-status.md): Enabling exports for contact status
- [How to Search for Contacts Within a Group](https://help.mobiniti.com/en/articles/15544868-how-to-search-for-contacts-within-a-group.md): Contacts within a group, contact status, edit contacts

## Promotional + Loyalty Tools

- [How to Create and Send a vCard Before Your First Campaign 📇](https://help.mobiniti.com/en/articles/5266231-how-to-create-and-send-a-vcard-before-your-first-campaign.md): Use a vCard to encourage subscribers to save your number as a contact in their phone.
- [How do I exclude contacts?](https://help.mobiniti.com/en/articles/2008058-how-do-i-exclude-contacts.md): How to exclude certain contacts from certain campaigns.
- [How do I send a Long SMS?](https://help.mobiniti.com/en/articles/4683892-how-do-i-send-a-long-sms.md): Send longer than 160 character SMS messages. Mobiniti supports up to 8 SMS Segments \(1,224 characters maximum\).
- [How do I send MMS messages?](https://help.mobiniti.com/en/articles/2377916-how-do-i-send-mms-messages.md): How to send images, videos, or audio to your contacts.
- [How do I use Emojis in my messages?](https://help.mobiniti.com/en/articles/4178011-how-do-i-use-emojis-in-my-messages.md): Boost your message interactivity from subscribers by including eye-catching Emojis within your messages.
- [How do I attach a coupon?](https://help.mobiniti.com/en/articles/1573739-how-do-i-attach-a-coupon.md): How to attach a coupon to your campaign and drip messages.
- [How do I add media or a file to a campaign?](https://help.mobiniti.com/en/articles/1573745-how-do-i-add-media-or-a-file-to-a-campaign.md): How to attach files to campaign messages and drip messages.
- [How do I create a template & insert it into a campaign?](https://help.mobiniti.com/en/articles/2848394-how-do-i-create-a-template-insert-it-into-a-campaign.md): How to save ideas for future campaigns and save time on repeated use of campaigns.
- [How do I use Short Links?](https://help.mobiniti.com/en/articles/1978825-how-do-i-use-short-links.md): How to shorten the links that you add to your campaign to have more characters to use.
- [How do I use unique Short Links?](https://help.mobiniti.com/en/articles/1698688-how-do-i-use-unique-short-links.md): What are unique short links and how to use them.
- [How do I use drip messages?](https://help.mobiniti.com/en/articles/1573762-how-do-i-use-drip-messages.md): How to setup and schedule Drip Messages into your campaign.
- [How do I use campaign actions on clicks?](https://help.mobiniti.com/en/articles/4712453-how-do-i-use-campaign-actions-on-clicks.md): Users have the ability to segment or export contacts into groups based on who did or did not click on a previous Campaign’s link.
- [How do I create a coupon?](https://help.mobiniti.com/en/articles/1573750-how-do-i-create-a-coupon.md): How to offer deals in the form of a mobile coupon.
- [How do I upload unique QR or UPC/bar codes for my coupons?](https://help.mobiniti.com/en/articles/3581126-how-do-i-upload-unique-qr-or-upc-bar-codes-for-my-coupons.md): How to create QR/UPC Codes to attach to your coupons.
- [Add a Coupon to Your Campaign](https://help.mobiniti.com/en/articles/10518278-add-a-coupon-to-your-campaign.md): Promotional offers, discounts, customer engagement, and marketing
- [How do I utilize Pixel Tracking?](https://help.mobiniti.com/en/articles/3140279-how-do-i-utilize-pixel-tracking.md): How to use a feature that helps you serve specific ads on advertising networks to everyone who clicked on a link in your SMS message.
- [How do I setup an Automation?](https://help.mobiniti.com/en/articles/3697034-how-do-i-setup-an-automation.md): Automatically send out a message at a certain time once \(or every time\) someone clicks on your URL link or interacts with your Coupon
- [How do I create a Birthday Message or Birthday Message Series?](https://help.mobiniti.com/en/articles/3648685-how-do-i-create-a-birthday-message-or-birthday-message-series.md): How to utilize a series of Birthday Messages
- [How do I create rewards?](https://help.mobiniti.com/en/articles/2407449-how-do-i-create-rewards.md): Currently in beta

## API, Webhooks, Notifications, + Integrations

- [API](https://help.mobiniti.com/en/articles/3898289-api.md): Mobiniti offers a REST API.
- [Webhooks](https://help.mobiniti.com/en/articles/3873151-webhooks.md): Mobiniti offers the following webhooks: inbound messages, bounced messages, unsubscribes, delivery reports, and contact status.
- [How do I set up inbound text notifications?](https://help.mobiniti.com/en/articles/3369755-how-do-i-set-up-inbound-text-notifications.md): Set up Inbound Text Notifications to receive a text message every time someone replies to your campaign or join messages.
- [How do I setup email alerts for new contacts?](https://help.mobiniti.com/en/articles/1573761-how-do-i-setup-email-alerts-for-new-contacts.md): How to setup an automatic trigger that emails you whenever you get a new subscriber.
- [How do I connect Mobiniti To Zapier?](https://help.mobiniti.com/en/articles/2289982-how-do-i-connect-mobiniti-to-zapier.md): How to connect Mobiniti SMS platform to Zapier to make Zaps in correlation with other platforms.
- [How do I create a Zap?](https://help.mobiniti.com/en/articles/2290654-how-do-i-create-a-zap.md): This article covers the basic setup process of connecting Mobiniti to Zapier and other platforms.
- [How do I use Mobiniti's Zapier Integration + HubSpot?](https://help.mobiniti.com/en/articles/9682380-how-do-i-use-mobiniti-s-zapier-integration-hubspot.md): How to setup integration features between Mobiniti and HubSpot.
- [How do I use Mobiniti's Shopify Integration?](https://help.mobiniti.com/en/articles/3181358-how-do-i-use-mobiniti-s-shopify-integration.md): How to setup the integration features between Mobiniti and Shopify for later use.
- [How do I setup Abandon Cart texts?](https://help.mobiniti.com/en/articles/3181377-how-do-i-setup-abandon-cart-texts.md): How to setup a text message to be sent to a user who abandoned their cart.
- [How do I make new discounts?](https://help.mobiniti.com/en/articles/3181446-how-do-i-make-new-discounts.md): Incentivize your cart abandoners with a sweet deal!
- [How do I connect Mobiniti to Wheelio?](https://help.mobiniti.com/en/articles/4284307-how-do-i-connect-mobiniti-to-wheelio.md): How to connect Mobiniti to Wheelio's capture tools to grow your SMS subscriber list.
- [How do I use Mobiniti's MailChimp Integration?](https://help.mobiniti.com/en/articles/1573755-how-do-i-use-mobiniti-s-mailchimp-integration.md): How to connect your Mobiniti account to your Mailchimp's and connect your contact lists and more.
- [How do I use Mobiniti's Constant Contact Integration?](https://help.mobiniti.com/en/articles/1573753-how-do-i-use-mobiniti-s-constant-contact-integration.md): How to gain subscribers from your mailing lists with Constant Contact.

## Platform Updates Log + Mobiniti News

- [Mobiniti's Commitment to Our Customers During COVID-19](https://help.mobiniti.com/en/articles/3793763-mobiniti-s-commitment-to-our-customers-during-covid-19.md): Personal letter from our general manager affirming our ongoing support of your business on our platform during the coronavirus outbreak.
- [December 2020 Updates](https://help.mobiniti.com/en/articles/4720871-december-2020-updates.md): Summary of platform updates and changes for the month of December